Refund & Pickup Policy

Draft — reviewed internally, not yet confirmed by counsel. Effective date: August 10, 2026.

Pickup only

We don't offer shipping or delivery — every order is local pickup. You'll choose a pickup date and 15-minute pickup window at checkout. Please arrive within your scheduled window; if you're running late, contact us and we'll do our best to accommodate you.

Missed pickups

If an order isn't picked up within a few days of the scheduled slot, we may reach out to reschedule. Made-to-order items (bread, cookies, granola) that go unclaimed can't be resold, so those are generally non-refundable once prepared — see below.

Made-to-order items

Bread, cookies, and granola are baked fresh to order, in the quantity you requested. Because these can't be resold once made, we're generally unable to offer a refund on made-to-order items once preparation has started, except where the item arrives damaged, wrong, or not as described.

Stocked goods

Flour, wheat berries, tallow balm/lip balm, vanilla extract, laundry detergent, and live cultures (kefir grains, sourdough starter) are held as inventory rather than made fresh per order. If one of these arrives damaged, incorrect, or you're not satisfied, contact us within 7 days of pickup and we'll make it right — a replacement or a refund, our choice, depending on the situation.

Live cultures

Kefir grains and sourdough starter are living cultures — their viability after pickup depends on how they're stored and cared for, so we can't guarantee results once they've left our hands. We're happy to answer care questions before or after your purchase.

Standing orders (subscriptions)

You can cancel Midland Flour Monthly or Midland Flour Monthly PLUS anytime from your account — this stops future charges. We don't refund the current billing period once it's been charged, but if there's a problem with a specific month's order, contact us and we'll work it out.

How to request a refund

Contact us via the contact page or emailhello@midlandmill.com with your order details and what happened. We review refund requests individually — refunds, when approved, are issued back to your original payment method and can take several business days to appear.

Changes to this policy

We may update this policy occasionally. The effective date above reflects the most recent revision.